24 Best Customer Success Podcasts to Listen to (2026)

If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won't fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact. more

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow more

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world's fastest growing companies are tackling churn and using retention & engagement to fuel their growth. more

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks. more

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You're going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You're going to be inspired. more

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com To enroll in the Digital CX Masterclass, visit: https://digitalcustomersuccess.com/masterclass/?utm_source=podcast&utm_medium=description more

Get comfy. It's time for 'SaaS Therapy,' with industry veterans Todd Kirk and Casey Trujillo the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections. more

Customer relationships are changing. In a world where trust is earned (not assumed) and expectations evolve overnight, revenue leaders can't afford to rely on old playbooks. The Growth Signal is your front-row seat to the conversations shaping the future of customer relationships. Hosted by Alyssa Nolte, each episode features honest, unscripted conversations with leaders in sales, customer success, marketing, and growth. No slides. No buzzwords. Just smart people wrestling with how to build trust, drive impact, and stay one step ahead. Whether you're trying to scale post-sale strategy, drive proactive engagement, or rethink what customer success really means - this podcast will help you lead the way. -- Connect with Alyssa: https://www.linkedin.com/in/alyssanolte/ Follow the Podcast on LinkedIn: https://www.linkedin.com/company/the-growth-signal/ -- Tools I Use (May Contain Affiliate Links) Host on RSS.com Edit in Descript Record in Streamyard Cover Art on Canva Finds Guests on Podmatch more

This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.Learn more at: thecustomersuccesspro.com more

Welcome to 'The Customer Success Playbook,' a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we've embarked on a mission to bring to you the voices of seasoned and revered professionals in the field. Our episodes have seen the likes of Sue Nabeth Moore, Greg Daines, Jeff Heclker, James Scott, David Ellin, and David Jackson, who have generously shared their expertise on a variety of pertinent topics.We've delved into the intricacies of Profit and Loss Statements in Customer Success with Dave Jacksson, explored the potential of Customer Success Platforms with Dave Ellin, and unravelled the role of AI in Customer Success with all guests.  With Sue, we navigated the waters of Organizational Alignment, while Greg brought to light strategies for Reducing Churn. Not to be missed is James insightful discourse on the Current Trends in Customer Success and Jeff's thoughts on Service Delivery in CS.Each episode is crafted with the intention to ignite curiosity and foster a culture of continuous learning and improvement among customer success professionals. Our discussions transcend the conventional, probing into the proactive approach, and the evolving landscape of customer success.Whether you're a seasoned veteran or a newcomer to the industry, our goal is to propel your customer success prowess to greater heights. The rich tapestry of topics we cover ensures there's something for everyone, from the fundamentals to the advanced strategies that shape the modern customer success playbook.Our upcoming episodes promise a wealth of knowledge with topics like CS Math, Training, AI, Getting hired in CS, and CS Tool reviews, ensuring our listeners stay ahead of the curve in this fast-evolving field. The roadmap ahead is laden with engaging dialogues with yet more industry mavens, aimed at equipping you with the acumen to excel in your customer success journey.At 'The Customer Success Playbook,' our zeal for aiding others and disseminating our expertise to the community fuels our endeavor. Embark on this enlightening voyage with us, and escalate your customer success game to unparalleled levels.Join us on this quest for knowledge, engage with a community of like-minded professionals, and elevate your customer success game to the next level. Your journey towards mastering customer success begins here, at 'The Customer Success Playbook.' Keep On Playing!! more

Hosted by Ivan Whitaker, Beyond the Launch is a podcast for public safety leaders, project managers, customer success managers and technology partners who know that implementation doesn't end at go-live.Each episode explores Customer Success and implementation strategies that drive real adoption, not just installations; ensuring 9-1-1 technology is used effectively, consistently, and with measurable impact.We dive into the people, processes, and practices that turn new systems into better outcomes: faster response, smarter decisions, and improved service to the communities we serve.Because success isn't launching technology.It's what happens after. more

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes. more

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession.We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role.Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode! more

Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what's actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who've been in the trenches. We talk about what happens when CS playbooks fail, when sales overpromises, and when retention depends on more than just relationships. Each episode dives into real-world stories, honest mistakes, and tactical strategies to fix what's broken from scaling with automation to aligning cross-functional teams, driving NRR, and surviving in today's efficiency-first SaaS world. Whether you're in CS, CX, RevOps, or GTM, this is the podcast for people who are done pretending everything's fine. more

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode! more

Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era. Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI. Some episodes are the two Jasons breaking down what they're seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses. Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued. No hype. No theory for theory's sake. Just practical thinking about how SaaS companies keep and grow customers. more

This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company. more

Customer success skills, career advice and real CSM conversations. Customer Success Talks is for CSMs in their first years and anyone breaking into customer success. We cover what the job actually demands: onboarding, adoption, churn, and expansion, plus the skills nobody trains you on, like communication, negotiation and reading human behavior. No theory for its own sake. Conversations with people who have done it, and things you can try this week. Hosted by Bayron Toruño, CS practitioner and co-organizer of the PxA CS Summit. New episodes every two weeks. Give it a try :) more

Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.Join us as we explore the evolving role of Customer Success in today's business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines. more

Johan Nilsson , CEO & Founder of Startdeliver and Founder of Jecta AI, and Lincoln Murphy , Thought Leader & Growth Architect at Sixteen Ventures and VP of Customer Success at Listkit, are on a mission to redefine what Customer Success looks like at its best. Every week, live and on video, they bring the conversations that matter most — cutting through the noise to explore the ideas, strategies, and mindset shifts that separate good Customer Success from truly transformational ones. This is Impact Show . more

Welcome to Mastering CS Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer practical solutions.Join me as we make every interaction count in the dynamic world of Customer Success! more

ClearPath Conversations is where customer journeys find direction. Hosted by Mark Bernardin - author of The Path to Green and founder of ClearPath CX - this podcast delivers tactical advice, playbooks, and stories from the front lines of Customer Success. Learn how to rescue red accounts, lead strategic EBRs, and grow your CS career with clarity and confidence. Whether you're a new CSM or a seasoned pro, you'll find real-world insights you can apply right away. No fluff - just results, from someone who's been there, done it, and built the roadmap. more

This is the Customer Success from the Ground Up Podcast hosted by Mike Marshall and Deborah Knight. We hear over and over again from people in our network that are early CS hires or are new promoted into CS leader roles: 'I got promoted / hired as first CS hire / handed 50 accounts… and there was just nothing written down anywhere.' No playbook. No guide. No one to call. CS from the Ground Up is for those people. Real conversations about building customer success from scratch — what to prioritise, how to handle the hard stuff, what good actually looks like when nobody's told you. more

Welcome to CS Shift, the podcast that goes beyond retention with strategies for Customer Success that work in the new era.I'm your host, Nandi Dossou, Customer Success executive, team builder, and passionate advocate for growth that's both measurable and human.On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people and yourself to thrive through it all.Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact, this is your space.Let's make the shift together. more