Best 80 Customer Experience Podcasts

Here is our list of top Customer Experience podcasts you can listen to or contact them for your outreach campaign. Find hosts, booking agents and producers info for each podcast for collaboration.

1. Retail Refined

Retail Refined

Hosted by retail strategist Melissa Gonzalez, Retail Refined is designed for retail leaders and retail lovers

Producer/Network

MarketScale

Email

****@lionesquegroup.com

Rating

5/5

Reviews

2

Episodes

6021

2. The Agile Brand™ with Greg Kihlström

The Agile Brand™ with Greg Kihlström
Play

Don't miss a thing. Hear directly from leading brands and marketing technology platforms about the challenges

Producer/Network

The Agile Brand

Rating

5/5

Reviews

736

Episodes

97

3. Creating Disney Magic

Creating Disney Magic
Play

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and

Producer/Network

Lee Cockerell

Email

****@leecockerell.com

Rating

4.8/5

Reviews

424

Episodes

407

4. Service Drive Revolution with Chris Collins

Service Drive Revolution with Chris Collins
Play

Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world

Producer/Network

Business Outlaws Network

Email

****@chriscollinsinc.com

Rating

4.7/5

Reviews

77

Episodes

454

5. The Intuitive Customer

The Intuitive Customer
Play

The Intuitive Customer, hosted by Colin Shaw, recognized as a global influencer in Customer Experience and

Producer/Network

Colin Shaw, Beyond Philosophy LLC

Email

****@beyondphilosophy.com

Rating

4.7/5

Reviews

48

Episodes

530

6. Leaders in Customer Loyalty

Leaders in Customer Loyalty
Play

Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals

Producer/Network

Loyalty360

Email

****@loyalty360.org

Rating

4.3/5

Reviews

3

Episodes

601

7. Amazing Business Radio

Amazing Business Radio
Play

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who

Producer/Network

Shep Hyken & C-Suite Radio

Email

****@hyken.com

Rating

5/5

Reviews

77

Episodes

357

8. The Modern Customer Podcast

The Modern Customer Podcast
Play

The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer

Producer/Network

Blake Morgan

Email

****@flight-digital.com

Rating

4.9/5

Reviews

45

Episodes

448

9. Advice from a Call Center Geek

Advice from a Call Center Geek
Play

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center.

Host

Thomas Laird

Producer/Network

Thomas Laird

Email

****@expivia.net

Rating

4.9/5

Reviews

65

Episodes

321

10. CXChronicles Podcast

CXChronicles Podcast
Play

Each week CXChronicles Podcast discusses all things related to customer experience, customer service & inside

Producer/Network

Adrian Brady-Cesana

Email

****@gmail.com

Rating

4.8/5

Reviews

24

Episodes

404

11. The CX Leader Podcast with Steve Walker

The CX Leader Podcast with Steve Walker
Play

The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders

Producer/Network

Walker Information

Email

****@walkerinfo.com

Rating

4.9/5

Reviews

35

Episodes

357

12. The CX Cast

The CX Cast
Play

Research-based guidance on how to manage customer experience (CX) at any organization. This podcast deals

Hosts

Martin Gill, Angelina Gennis

Producer/Network

Forrester

Email

****@forrester.com

Rating

4.8/5

Reviews

50

Episodes

289

13. CX Files

CX Files
Play

CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts,

Producer/Network

Mark Hillary and Peter Ryan

Email

****@gmail.com

Rating

5/5

Reviews

5

Episodes

384

14. VUX World

VUX World
Play
Watch Video

Interviews with the best brains in AI, sharing how to improve customer experience and business operations

Host

Kane Simms

Producer/Network

Kane Simms

Email

****@vux.world

Rating

4.9/5

Reviews

8

Episodes

382

15. Subscription Stories

Subscription Stories
Play

Subscription models are crazy powerful. Savvy small companies can easily deploy them to knock huge Goliaths

Producer/Network

Robbie Kellman Baxter

Email

****@peninsulastrategies.com

Rating

5/5

Reviews

105

Episodes

73

16. Unchurned

Unchurned
Play

Undoubtedly, customer success is the best business strategy of all time. And so the Unchurned podcast brings

Hosts

Josh Schachter, Kristi Faltorusso, Jon Johnson

Producer/Network

Josh Schachter - UpdateAI

Email

****@update.ai

Rating

5/5

Reviews

87

Episodes

106

17. Customer Service Revolution

Customer Service Revolution
Play

Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are

Producer/Network

John Dijulius

Email

****@thedijuliusgroup.com

Rating

4.9/5

Reviews

18

Episodes

300

18. SIMPLE brand With Matt Lyles

SIMPLE brand With Matt Lyles
Play

Do you ever wonder why the top brands are winning? It's because they provide customers with the one thing

Host

Matt Lyles

Producer/Network

Matt Lyles

Email

****@mattlyles.com

Rating

4.9/5

Reviews

49

Episodes

186

19. Doing CX Right‬ Podcast

Doing CX Right‬ Podcast
Play

The customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy

Producer/Network

Doing CX Right®?

Email

****@DoingCXRight.com

Rating

5/5

Reviews

46

Episodes

165

20. CX Today

CX Today
Play

Introducing the arrival of CX Today. What to Expect from CX TodayCX Today is our new website dedicated to all

Producer/Network

CXToday.com

Email

****@cxtoday.com

Rating

5/5

Reviews

1

Episodes

293

21. Customer Confidential

Customer Confidential
Play

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights.

Host

Rob Markey

Producer/Network

Rob Markey, Bain & Company partner and customer experience expert

Email

****@bain.com

Rating

4.9/5

Reviews

43

Episodes

187

22. Customer Service Academy

Customer Service Academy
Play

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio

Host

Tony Johnson

Producer/Network

Tony Johnson

Email

****@igniteyourservice.com

Rating

4.8/5

Reviews

46

Episodes

162

23. CX Passport

CX Passport
Play

Each episode, we'll talk with our guests about great CX, travel, and just like the best journeys, explore

Producer/Network

Rick Denton

Email

****@ex4cx.com

Rating

5/5

Reviews

13

Episodes

248

24. CHURN.FM

CHURN.FM
Play

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world's fastest

Producer/Network

Andrew Michael

Email

****@churn.fm

Rating

5/5

Reviews

34

Episodes

185

25. Customer Retention Revolution

Customer Retention Revolution
Play

A weekly podcast helping businesses connect their multi-generational teams and customers, providing a

Producer/Network

Michelle Pascoe

Email

****@michellepascoe.com

Rating

0/5

Episodes

234

26. Customer Experience University

Customer Experience University
Play

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and

Host

Dr. Joseph A. Michelli

Producer/Network

Dr. Joseph A. Michelli

Email

****@josephmichelli.com

Rating

4.4/5

Reviews

7

Episodes

208

27. The CMO Show

The CMO Show
Play

How do the leaders of APAC brands use purpose-driven storytelling to bring their big ideas to life, achieve

Host

Mark Jones

Producer/Network

ImpactInstitute

Email

****@impactinstitute.com.au

Rating

4.7/5

Reviews

33

Episodes

142

28. CX Insider

CX Insider
Play

The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders

Hosts

Elysia Filaitis, Adam Howarth, Greg Copley

Producer/Network

ACF Technologies

Email

****@acftechnologies.com

Rating

5/5

Reviews

2

Episodes

180

29. Experience Strategy Podcast

Experience Strategy Podcast
Play

Have you ever had an experience as a customer that left you wondering, 'What were they thinking?' The

Producer/Network

Aransas Savas & Dave Norton

Email

****@gmail.com

Rating

5/5

Reviews

17

Episodes

129

30. Navigating the Customer Experience

Navigating the Customer Experience
Play

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts

Producer/Network

Yanique Grant, Customer Experience Strategist, Entrepreneur

Rating

5/5

Reviews

30

Episodes

58

31. CSM Practice

CSM Practice
Play

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over

Producer/Network

Irit Eizips & CSM Practice

Email

****@csmpractice.com

Rating

5/5

Reviews

4

Episodes

158

32. Customer Experience Goals with the CX Goalkeeper

Customer Experience Goals with the CX Goalkeeper
Play

Business & Digital Transformation, Leadership, Innovation and Customer Experience.It's not about B2B or

Producer/Network

Gregorio Uglioni

Email

****@gmail.com

Rating

5/5

Reviews

9

Episodes

129

33. Real Identity by Acxiom

Real Identity by Acxiom
Play

Acxiom enables people-based marketing everywhere through a simple, open approach to connecting systems and

Producer/Network

Acxiom

Rating

5/5

Reviews

8

Episodes

119

34. Experience Action

Experience Action
Play

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert

Host

Jeannie Walters

Producer/Network

Jeannie Walters, CCXP

Email

****@experienceinvestigators.com

Rating

5/5

Reviews

1

Episodes

151

35. The CX Tipping Point™

The CX Tipping Point™
Play

The CX Tipping Point Podcast was launched to increase the awareness of how the business discipline of

Producer/Network

Dorris Consulting International

Email

****@dorrisconsulting.com

Rating

5/5

Reviews

18

Episodes

99

36. All Things Considered CX with Bob Azman

All Things Considered CX with Bob Azman
Play

All things considered, CX, is a lively discussion about the challenges and opportunities facing organizations

Producer/Network

CX of M Radio

Email

****@gmail.com

Rating

5/5

Reviews

3

Episodes

116

37. Reinventing Customer Experience

Reinventing Customer Experience
Play

Each episode covers a variety of topics, from how companies are transforming their customer experience

Hosts

Arun Shastri, Gopi Vikranth

Producer/Network

ZS

Email

****@zs.com

Rating

5/5

Reviews

30

Episodes

47

38. The Digital Customer Success Podcast

The Digital Customer Success Podcast
Play

This podcast is for Customer Success leaders and practitioners alike; focused on creating community and

Producer/Network

Alex Turkovic

Email

****@digitalcustomersuccess.com

Rating

0/5

Episodes

143

39. Tell Me Something Good About Retail

Tell Me Something Good About Retail
Play

Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail.

Host

Bob Phibbs, The Retail Doc

Producer/Network

Bob Phibbs, The Retail Doc

Email

****@gmail.com

Rating

4.8/5

Reviews

26

Episodes

46

40. Retailistic

Retailistic
Play

Join Deborah Weinswig of Coresight Research as she hosts discussions on a range of topics at the intersection

Host

Deborah Weinswig

Producer/Network

Deborah Weinswig

Email

****@gmail.com

Rating

5/5

Reviews

7

Episodes

102

41. Customer Centric Retailing Podcast

Customer Centric Retailing Podcast
Play

This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of

Host

Anil Patel

Producer/Network

Anil Patel

Email

****@hotwax.co

Rating

5/5

Reviews

2

Episodes

96

42. CX Decoded By CMSWire

CX Decoded By CMSWire
Play

CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience

Host

Dom Nicastro

Producer/Network

Dom Nicastro

Email

****@simplermedia.com

Rating

4.6/5

Reviews

10

Episodes

67

43. Podcast de CRM con Jesus Hoyos

Podcast de CRM con Jesus Hoyos
Play

Podcast con sugerencias y tips de CRM, Engagement, Marketing, Ventas, Servicio, Comunidades y Redes Sociales

Producer/Network

Jesus Hoyos

Rating

0/5

Episodes

91

44. Amazing Business Radio

Amazing Business Radio
Play

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who

Producer/Network

Shep Hyken & C-Suite Radio

Rating

5/5

Reviews

3

Episodes

61

45. Realworld

Realworld
Play

Cuando al mundo real le precede un 'pero', deja de ser un lugar. Se convierte en una excusa. (Todo eso que

Producer/Network

Carlos Iglesias

Rating

5/5

Reviews

1

Episodes

66

46. Questions for now - Compelling perspectives on digital CX

Questions for now - Compelling perspectives on digital CX
Play

Listen to Questions for now to hear big thinkers discuss today's big questions in digital CX. Featuring

Producer/Network

TELUS Digital

Rating

5/5

Reviews

3

Episodes

52

47. Experience Better: The CX Podcast

Experience Better: The CX Podcast
Play

Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in

Producer/Network

kubracx

Email

****@gmail.com

Rating

5/5

Reviews

5

Episodes

44

48. Customer Experience Patterns Podcast

Customer Experience Patterns Podcast
Play

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins

Host

Sam Stern

Producer/Network

Sam Stern

Email

****@gmail.com

Rating

5/5

Reviews

4

Episodes

71

49. Salesforce Commerce Cloud Innovations

Salesforce Commerce Cloud Innovations
Play

Hosted by Natalija Pavic Innovation Leader on the Business Strategy & Growth team at Salesforce Commerce

Producer/Network

Natalija Pavic

Email

****@salesforce.com

Rating

0/5

Episodes

87

50. CallTalk™ Radio

CallTalk™ Radio
Play

CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to

Producer/Network

BenchmarkPortal

Rating

4.9/5

Reviews

7

Episodes

57

51. The Plumbing Sales Coach

The Plumbing Sales Coach
Play

The Podcast that teaches SERVICE over Sales! The podcast episodes cover the Business and Service side of the

Producer/Network

Christopher Fresh

Email

****@theplumbingsalescoach.com

Rating

5/5

Reviews

1

Episodes

74

52. CX on Point with Miguel Ramos

CX on Point with Miguel Ramos
Play

Customer Experience has proven to be the key to success and growth for any organization. No one understands

Hosts

Kenneth Epstein, David Epstein

Producer/Network

CX on Point Podcast

Rating

5/5

Reviews

1

Episodes

48

53. Klientomania

Klientomania
Play

Sk?d bior? si? pomys?y na niecodzienn? obs?ug? klienta? Czego pragn? klienci? Jak zbudowa? doskona?? relacj?

Producer/Network

Maciej Bu?

Rating

0/5

Episodes

63

54. Inbox Research

Inbox Research
Play

En Inbox Research queremos fortalecer tu marca dándole voz a la experiencia de tus clientes. Conoce nuestro

Producer/Network

Inbox Research

Rating

0/5

Episodes

60

55. Systematic Magic with Vance Morris

Systematic Magic with Vance Morris
Play

7 Magic Keys to Disnify your business. Out Serve, Out Price and Out Market Your competition in any

Producer/Network

Vance Morris

Rating

5/5

Reviews

2

Episodes

42

56. First Contact

First Contact
Play

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a

Producer/Network

NobelBiz Studios

Email

****@nobelbiz.com

Rating

5/5

Reviews

2

Episodes

53

57. Customer Service Culture [EN]

Customer Service Culture [EN]
Play

Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on

Producer/Network

Paolo Fabrizio

Rating

5/5

Reviews

3

Episodes

34

58. Customer First Thinking

Customer First Thinking
Play

Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection

Producer/Network

Stephen Shaw

Rating

5/5

Reviews

1

Episodes

47

59. Lojalitetspodden

Lojalitetspodden
Play

Lojalitetspodden drivs av MarketDirection som är Nordens ledande NPS-experter. I podden djupdyker vi i olika

Producer/Network

MarketDirection

Rating

0/5

Episodes

26

60. Customer Service Culture

Customer Service Culture
Play

Customer Service Culture è il 1° podcast italiano dedicato al servizio clienti digitale. Paolo Fabrizio

Producer/Network

Paolo Fabrizio

Rating

0/5

Episodes

9

61. Retail Remix

Retail Remix
Play

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can

Producer/Network

Retail TouchPoints

Rating

4.7/5

Reviews

7

Episodes

104

62. The Delighted Customers Podcast with Mark Slatin

The Delighted Customers Podcast with Mark Slatin
Play

Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership

Producer/Network

The Agile Brand

Rating

0/5

Episodes

117

63. Gain Grow Retain

Gain Grow Retain
Play

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach

Producer/Network

Gain Grow Retain

Email

****@customerimperative.com

Rating

5/5

Reviews

86

Episodes

569

64. Retain: The Customer Retention Podcast

Retain: The Customer Retention Podcast
Play

Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the

Producer/Network

Gameball

Email

****@gameball.co

Rating

5/5

Reviews

47

Episodes

114

65. Fast Leader Show | Customer Experience Leadership

Fast Leader Show | Customer Experience Leadership
Play

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that

Producer/Network

Jim Rembach, President Call Center Coach

Rating

5/5

Reviews

57

Episodes

56

66. The Agile Contact Centre Podcast

The Agile Contact Centre Podcast
Play

Reinventing the contact centre world..one podcast at a time. Tales, tips, and tools that will help you

Producer/Network

Callo Consulting

Email

****@calloconsulting.com.au

Rating

5/5

Reviews

8

Episodes

147

67. Fireside chats without the fires

Fireside chats without the fires
Play

Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience.

Host

Neal Topf

Producer/Network

Fireside Chats Without The Fire

Email

****@gmail.com

Rating

4.8/5

Reviews

10

Episodes

116

68. Decoding the Customer

Decoding the Customer
Play

In the age of empowered consumers, brands must put customers at the center of their business. Customer

Producer/Network

Julia Ahlfeldt, Certified Customer Experience Professional

Email

****@julia-ahlfeldt.com

Rating

5/5

Reviews

4

Episodes

123

69. Adobe Experience Cloud

Adobe Experience Cloud
Play

Adobe Experience Cloud gives you the advertising, intelligence, and marketing tools you need to deliver

Producer/Network

Adobe Experience Cloud

Rating

3.5/5

Reviews

15

Episodes

77

70. The Account Experience Podcast

The Account Experience Podcast
Play

Join the host of the Account Experience Podcast, Adam Dorrell, CEO & Co-Founder of CustomerGauge, as he

Producer/Network

CustomerGauge

Email

****@customergauge.com

Rating

5/5

Reviews

4

Episodes

96

71. Design Critique: Products for People

Design Critique: Products for People
Play

Our show encourages usable designs for a better customer experience in products and services. Each episode is

Host

Timothy Keirnan

Producer/Network

Timothy Keirnan

Email

****@gmail.com

Rating

4.2/5

Reviews

11

Episodes

37

72. ???????7-eleven?????????????

???????7-eleven?????????????
Play

???????????7-Eleven????——???????40????????????????????????? ???????????????? ????????

Producer/Network

????

Rating

3.7/5

Reviews

9

Episodes

38

73. The State of Retention Marketing

The State of Retention Marketing
Play

Join us as we dive into engaging with decision-makers face-to-face. Our discussions are not your average

Host

Ankur Gattani

Producer/Network

Ankur Gattani

Email

****@webengage.com

Rating

0/5

Episodes

66

74. Support Ops Simplified

Support Ops Simplified
Play

Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.

Producer/Network

Summatti

Rating

5/5

Reviews

2

Episodes

36

75. The Inflow Experience Podcast

The Inflow Experience Podcast
Play

Welcome to the Inflow Experience Podcast, the only podcast where you will hear from contact center and

Producer/Network

InflowCX

Email

****@inflowcx.com

Rating

5/5

Reviews

5

Episodes

23

76. TMPODDEN

TMPODDEN
Play

Arga kunder och telefonförsäljare som luras? Här pratar vi beteenden, attityder, tips och tekniker för

Producer/Network

Safin Roozbayani & Daniel Larsson Swall

Rating

0/5

Episodes

26

77. Are You Memorable?

Are You Memorable?
Play

CFT Resources is dedicated to helping your business become MEMORABLE. We will help maintain the level of

Producer/Network

Gerald D Seguin

Rating

0/5

Episodes

5

78. Customer Service in 60 seconds

Customer Service in 60 seconds
Play

Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render

Producer/Network

Nonnie Vikie

Rating

0/5

Episodes

1

79. Customer Support Secrets

Customer Support Secrets
Play

A podcast to where we share tips and encourage customer service personnel's to be exceptional in their

Producer/Network

Lydia Esenam Adzimah

Rating

0/5

Episodes

1