The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life. more

Eric and Larry of Super Tech University, supertechu.com, have years of blue collar service business ownership. They know, all too well, that running a blue collar business is not for the faint of heart. For that reason, the Blue Collar Nation Podcast is dedicated to making the lives blue collar service business better. With humor and an unfailing optimism, Larry and Eric invite guests from all areas to the blue collar world to share ideas and help owners run their businesses more effectively. more

The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B ), Cameron Herold (former COO of three $100M companies), etc. more

Service business mastery is a podcast that helps business owners and managers succeed in business by sharing tips on leadership, marketing, financials, pricing, HR, and much more. If you want to grow a successful and profitable HVAC, plumbing, electrical, or other home service skilled trades business, click here to listen and learn more. more

The Home Services podcast that gets to the point, with solutions to help your service company grow. Our focus is to help HVAC, Plumbing, Electrical, Roofing, etc. companies learn how to grow their companies with marketing & operational solutions. more

Welcome to Owned and Operated—the go-to podcast for plumbing, electrical, and HVAC business growth. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast bridges the gap between industry experts and ambitious entrepreneurs. Since its launch in 2021, Owned and Operated has delivered actionable insights on recruiting top talent, mastering marketing, and scaling your business. Tune in every Tuesday and Thursday for expert conversations designed to help you unlock your company's full potential. more

Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.It's not a podcast. It's a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you're a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you! more

Hosted by veteran bartender and industry consultant Shawn Soole, the Post Shift Podcast dives deep into the world of hospitality. With a passion for storytelling and a wealth of knowledge, Shawn brings listeners behind the bar and into the minds of industry leaders. Each episode unpacks the trials, triumphs, and transformations of hospitality professionals, offering insights, strategies, and candid conversations. Whether you're a seasoned pro or just starting out, the Post Shift Podcast delivers valuable lessons and inspiring stories to help you in your career. more

Are you spending more time stuck behind the bar than building a business that runs smoothly without you?If you're a bar owner who feels overwhelmed by the day-to-day grind of hospitality and is struggling to balance operations, marketing, and profits this show is for you. Chris Schneider, with over 20 years in the industry, created this podcast to help you overcome burnout, increase profits, and create a business you can enjoy—not just endure.Join us every Monday and Wednesday to:Get expert strategies to boost profits while attracting loyal customers.Learn bar marketing tactics, menu design hacks, and leadership tools that simplify operations.Build the bar or pub that you have always dreamt of owning.Ready to take control of your bar's success? Start by tuning into the fan-favorite episode: 5 Strategies to Boost Bar Profits This Week: Quick Wins for Bar Owners.  more

Want EGIA's critically acclaimed 'Cracking the Code' show on the go? Every Monday, the home services industry's must-watch weekly show arrives here in audio form, bringing listeners contracting strategies, industry news, roadmaps to success and more with New York Times bestselling author Weldon Long. more

When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry. more

Welcome to the Freedom Blueprint Podcast! Host Justin Deese delivers practical advice from his decades in the home service industry. Each week, discover strategies for success, avoid pitfalls, and hear real-life stories. Join our community to learn and grow together. Featuring guests like Tommy Mello from Home Service Experts, Tersh Blissett from Service Business Mastery, and Tom Peregrino from Service Nation. Visit www.FreedomBlueprintPodcast.com for more. Empowering leaders, fostering growth and a positive mindset. Your journey to success in plumbing, HVAC, and electrical starts here! more

Join industry natives, Nariba Shepherd & Justin Arnett - Graham as they explore dark side of the plate conversations. All glitter's not gold out here but it doesn't mean we can't do something about it. Poised but funny, specific yet inclusive - we aim to shed light on the human costs of the hospitality experience. Tilting the microphone to those that are often forgotten and overlooked - we commit to not only discussing the realities in the industry, but provide tangible resources to enact a more equitable landscape for all. Crafted as post shift conversations - listen in as we talk some sh*t, learn a bit, highlight unique perspectives and empower community action together. After all, this is the industry as it should be heard and its on your terms.  more

Customer Trends deler viten og innsikt om kundeservice. Er du opptatt av kunder eller service er dette podcasten for deg. Spennende gjester med lang erfaring fra ulike virksomheter deler sine erfaringer i ulike episoder. De fleste episodene vil være forbeholdt våre abonnenter, men i denne podcasten vil vi jevnlig legge ut smakebiter og relevante eksempler. more

Welcome to Talking Hospitality, where we're all about real conversations, fresh insights, and actionable solutions for today's hospitality leaders. Whether you're managing a restaurant, running a hotel, or leading a team in hospitality, this podcast brings together industry pros with one goal: to help you tackle challenges, stay ahead of trends, and lead with confidence.Hosted by Timothy R Andrews, Tracey Rashid, and Joe McDonnell, each episode dives into hot topics—think recruitment strategies, mental health, sustainability, tech innovations, and more. But we don't stop at identifying issues; we're all about finding solutions that work. Our guests aren't here to vent—they're here to provide practical advice, tips, and strategies that you can put into practice immediately.With a mix of industry insights, real-life examples, and solutions-focused discussions, Talking Hospitality is here to support and empower hospitality professionals who are looking to make a positive impact. Perfect for those with packed schedules, each episode is designed to offer maximum insight in a short, engaging format.Support the podcast by purchasing hospitality e-learning courses from Educating Hospitality or by buying us a coffee—every little helps us keep the valuable content coming!So, if you're ready to boost your hospitality skills and gain fresh perspectives from industry experts, hit play and join the conversation. more

Für uns ist Service der Treiber für den Unternehmenserfolg. Wir sind das Netzwerk für Menschen, die den (technischen) Service innovativ und nachhaltig gestalten. Wir leben Service, verbinden Menschen, bieten Zugang zu Wissen und geben Impulse für die Zukunft.Im KVD ServicePodcast sprechen wir mit Expert:innen über strategische und operative Themen im Service. Sie liefern Insights, Best Practices und Impulse für die Service-Praxis. more

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing.Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome. more

Destroy The Hairdresser is an industry podcast dedicated to helping salon owners and hairdressers salon differently. more

How do I start an auto detailing business? What am I supposed to charge for my services? How do I get customers? Oscar shares the proven strategies and tactics he's learned over the last 9 years to turn your detailing skills and passion into a profitable business. In this podcast, you won't learn how to detail, but you'll learn everything about the detailing business side of it. more

Growing a solo service business is tough. It's even harder when you're bombarded with BS advice that steers you away from your values and why you started your business in the first place. This is the podcast for solo creatives and consultants who want to remain as a team of one and have zero interest in the hustle and grind of typical business teachings. Most podcasts for solopreneurs and freelancers, hosted by out-of-touch celebrity entrepreneurs who haven't offered one-to-one services in years, miss the mark on today's market realities.Maggie Patterson, a service business owner for 20 years, understands that to stay solo, you need to know what matters to you, what works for you, and what you should completely ignore. In each episode, she examines one piece of conventional business advice to discover how it may hurt your business or be completely wrong for you as a solo business owner. Join Maggie for real talk to help you avoid burnout or the desire to entirely burn down your business to open a flower shop, book store, or cat cafe. (Because those cats won't pay the bills.) (Formerly the BS-Free Service Business Show) more

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles. more

Dan Gordon (PCO Bookkeepers) and Donnie Shelton (Triangle Home Services) will be sharing industry news and hosting other industry leaders to tell their stories and share expertise. Topics in this podcast will focus on maximizing revenue and growth for your pest control business. more

Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business.Hosted by Ausha. See ausha.co/privacy-policy for more information. more

The Successful Life Podcast, hosted by Corey Berrier, is a globally recognized show that ranks in the top 2% of podcasts worldwide. It offers expert insights tailored for contractors, focusing on business strategies, sales skills development, and the integration of artificial intelligence (AI) in the industry.  more

In November 2018, Stelios Theocharous, the founder of Ceres | Pure Food Innovation (and someone who occasionally finds his keys on the first try), launched the Ceres Podcast. This groundbreaking platform has now become a gathering spot for like-minded co-hosts:• Mark Petrou, Petrou Bros• Kelly Barnes, Krispies• David Nicolaou, Auckley Friery• David Miller, Millers Fish & Chips Together, they embark on insightful conversations with the movers and shakers of the Food & Hospitality industry, forming the illustrious Podsquad. At the Ceres Podcast, we take our time. There's no rushing here - unless we're late for dinner. We're on a mission to uncover the deep-seated passions that motivate our guests, ranging from Chefs and Fish & Chip Shop Owners to Food Producers and Hoteliers, including everyone who makes the hospitality world spin. Our discussions are as varied as the ingredients in a gourmet dish, catering to anyone with a stake or interest in the bustling world of hospitality. If you're eager to learn from the experiences and stories that shape this industry, the Ceres Podcast awaits you. Dive into our world, where learning is served with a side of laughter. more

Served Up - The Podcast, hosted by Bridget Albert & Julie Milroy, highlights conversations on topics like advocacy, entrepreneurship, and belonging with food & beverage industry and social justice thought leaders representing our diverse hospitality community. Brought to you by Southern Glazer's Wine & Spirits ZUNU.online Productions more

Extra Serving is a series of weekly podcasts hosted by the editorial team at Nation's Restaurant News, the leading source for information and insights on the American restaurant industry. Covering the latest and most relevant topics in foodservice — including emerging chains, food trends, technology, and more — Extra Serving features a recap of the week's biggest headlines, plus guests ranging from restaurant owners and operators to CEOs, founders, chefs, and other experts. more

It's no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp's Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations. more

Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories. We are unofficially endorsed by Doug Stanhope. more

Running a restaurant is one of the most exhilarating yet challenging ventures out there. Every day, passionate restaurateurs pour their hearts into delivering dining experiences that both excite customers & simultaneously drive profits to the bottom line. But how can restaurants do both even better?Welcome to Running Restaurants, the podcast exploring actionable tips, valuable resources, and interesting insights every restaurant owner can easily implement in their own businesses. Whether you want your food venture to be more profitable, renowned, or enticing to many, we discuss every single strategy that could make your goals a reality.Tune in to insightful discussions with restaurant industry experts, business gurus, and food professionals about what it takes to bring your venture to the next level. Whether you are running a casual dining, quick service, table service, fine dining, or food bar, this podcast offers everything you need to hone the way you run your restaurant.Find out how to better market your place, increase your audience reach, and eventually turn your brand into a go-to or household name. Understand how to leverage the immense power of social media for your promotional campaigns in today's ever-increasing digital world. Learn the best customer service strategies to keep everyone satisfied and longing for more. Discover how to develop your menu, keep it fresh and interesting, and make it suitable for a wide range of diets and food preferences.This podcast also explores the complex business aspects behind the scenes that require your utmost attention. Learn how to hire and maintain the most talented individuals, decrease food waste, eliminate internal theft, and comply with all legal matters to keep your restaurant up and running. Become more knowledgeable about finances and accounting, going in-depth about keeping restaurants highly profitable. Understand how to strike the perfect balance between good food and good revenue.This show provides solutions to the biggest and most common problems encountered by many in the restaurant industry. This is your chance to finally address low-profit margins, high food costs, and labor challenges. This is your opportunity to improve your business management tactics, staff training methods, and overall workplace culture. And of course, this is the best place to answer your technology and marketing questions, giving you a better edge in navigating the competition in this digital age. Hosting the podcast is Jaime Oikle, owner of the restaurant content provider Running Restaurants. Through this online website and its sister platforms, he is able to deliver valuable resources and the latest news to help restaurant owners constantly deliver outstanding local dining experiences for more than 25 years. His website contains more than 1200 articles and 75 hours of seminar or webinar sessions.Jaime's reason for being is to help restaurant owners succeed and thrive. He is deeply passionate about providing as many resources as possible to guide them toward business success. Jaime leads every podcast episode with the goal of extracting the most helpful information and tips that prove useful in building and maintaining a well-rounded and efficient food venture.Whatever kind of restaurant you are running, equip yourself with the right knowledge to keep it up and running, as well as ensure its straight path towards success. Discover the latest, dive deep into the complexities, and win big in this difficult yet rewarding industry. And if some obstacles and hurdles hinder you from achieving the restaurant of your dreams, let Jaime reveal what you must do to get rid of the problems along your path. The biz is fun, yet far from easy, and this is the podcast to support and help you out!Listen to Running Restaurants at www.runningrestaurants.com.   more

An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue. more

Are you SICK and TIRED of scrolling through your social media feeds and not seeing your business anywhere? On the new Restaurant Influencers podcast, top leaders in the restaurant and hospitality industries share their secrets to Smartphone Storytelling and showing up where your customers are spending time online. The weekly digital series is hosted by Cali BBQ Media Founder Shawn P. Walchef and presented by Entrepreneur Media, Yelp, and the Restaurant Point of Sale company Toast. more

Here to help hair and beauty business owners master the skills they need for bigger profits and a fuller life. Step up and Build Your Salon! more

Get every week started with Just One Thing to improve your business, better service your customers and watch your bottom line grow and grow! All in just 10 minutes or less! more

Marketing, entrepreneurship, and all things small business.... this is the Profit 911 podcast. A podcast built specifically for true small business owners with an eye on growing their service based business. Our goal is to entertain but also inform on what works in the world of service business marketing. Enjoy! more

Who exactly are the thought leaders in the $18-billion-plus linen, uniform and facility services industry? This podcast aims to shine a light on this industry's more than 200,000 employees through thought-provoking interviews with industry insiders and business experts on issues critical to your company and workforce. Most Americans might not realize it, but they benefit at least once per week from the cleanliness and safety of laundered, reusable linens, uniforms, towels, mats and other products provided to businesses, retailers, manufacturers, healthcare facilities, restaurants and hotels. more

Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful.This podcast is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. more

'Good Morning BSS World' is a podcast dedicated to outsourcing and business support services industry.My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World. Get ready for a cycle of interesting and short episodes. If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues. Welcome to my World!Welcome to 'Good Morning BSS World'!Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support. more

Je suis Marine Deck, j'aide les entreprises à transformer leur relation client en créant des expériences clients mémorables ?️ Chaque mois, je vais à la rencontre d'entreprises reconnus dans le monde de la relation client. Du pilotage de service client, aux plans de transformation en passant par la culture et le parcours client, ils vous ils vous livrent leurs secrets les mieux gardés pour booster votre satisfaction client.En un épisode du Client Podcast, vous comprenez exactement comment améliorer votre satisfaction client.Que vous soyez : - Passionné de la relation client- Débutant dans l'expérience client - Entrepreneur ambitieuxLe Client Podcast est fait pour vous.? Pour soutenir l'aventure :Abonnez-vous et ne ratez aucune pépite ?.Rejoignez moi sur LinkedinMontrez votre passion du client avec des étoiles sur votre plateforme d'écoute (⭐). Chaque soutien compte !Hébergé par Ausha. Visitez ausha.co/fr/politique-de-confidentialite pour plus d'informations. more

With over 30 years experience in the janitorial industry, the Stowe Brothers, Matt and Greg, know what it takes to operate a successful cleaning business. Follow along as they share tips every business owner needs to build a profitable commercial cleaning company. more

Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of. more

In the new age of service, customer experience is a top priority. Aquant's Service Intel podcast explores all the issues that are top of mind for service leaders. Our guests answer your most pressing questions, including: How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? Our resident Service Principal, Sidney Lara, along with other top experts across the industry will provide the knowledge you need to level up your service. more

If you're in the Bar, Restaurant, or Entertainment Industries, this podcast is for you! The Bar Stars Happy Hour Podcast is for bar people, by bar people. This podcast is your personal happy hour, and will provide you with a well-deserved break from the day-to-day grind. The service and hospitality industries are hard work, and it is not for everyone. We have everything from educational episodes to interviews from Industry professionals from all over the world and we share stories, tips, tricks, and have a lot of fun along the way. Anything can happen at Happy Hour! Cheers! more

I'm America's Service Sales coach Joe Crisara, and I've been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results. more

You love the bar and restaurant business as much as we do. Whether you're a server, bartender, chef, or owner - we pack in various perspectives on current hospitality topics.Get the updates and Restaurant tricks! (Http://waitingonfriespodcast.com/email) more

Welcome to Dino Plumbing & Service Pros, the premier plumbing, HVAC, and electrical contractor located in the heart of St. George, UT. Catering to both residential and commercial clients, we set the industry standard with our unwavering commitment to quality and customer satisfaction. Boasting over 42 years of combined personal experience within our core team, we possess the expertise required to solve even the most challenging of service issues. At Dino Plumbing & Service Pros, we stand out for our customer-first approach, offering no charge for initial consultations and assessments. Our dedication to working closely with each client ensures personalized solutions, perfectly tailored to meet your specific needs. Plus, we offer a 100% satisfaction guarantee on all our work, encapsulating our promise of reliability and trust. more

The National Association of Landscape Professionals, Young Professionals Network Podcast powered by STIHL. The best podcast for the Green Industry! Each week our hosts and guests discuss the topics that matter most for landscape professionals, including career advancement, hiring, professional development, retention, sales, operations, and more! Growing in the Green Industry is produced by NALP's Young Professionals Network. Learn more at www.landscapeprofessionals.org/youngprofessionals more

Originally created to help portable restroom operators improve their business performance, Get Flushed has become the place for serious conversations about the sanitation industry. Host Pete uses Get Flushed to share knowledge, skills and experiences from restroom operators, suppliers, manufacturers, engineers, researchers and users world-wide. The aim of the show is help restroom operators improve their business performance while raising sanitation standards for all. more

Willkommen beim CX TUNING HACKS, dem unverzichtbaren Guide für alle, die ihre Kunden begeistern und ihre Marke als Love Brand etablieren möchten. Ich bin Peggy Amelung, CX-Expertin mit über 20 Jahren internationaler Erfahrung, und nehme dich mit auf eine praxisnahe Reise in die Welt der Customer Experience.Was erwartet dich?Dieser Podcast liefert dir keine trockene Theorie, sondern echte Erfolgsgeschichten, bewährte Strategien und sofort umsetzbare Tipps, um deine CX nachhaltig zu transformieren. Egal, ob du CX-Profi, Unternehmer oder Marketingverantwortliche*r bist hier findest du Inspiration, Best Practices und innovative Lösungen, die den Unterschied machen.Warum einschalten?In einer Zeit, in der Kundenbindung der Schlüssel zum Geschäftserfolg ist, zeige ich dir, wie du nicht nur zufriedene Kunden, sondern wahre Markenbotschafter gewinnst. Jede Folge enthält Insights aus der Praxis, Interviews mit Branchenexpert*innen und konkrete Hacks, die sofort wirken.Für wen ist der CX TUNING HACKS Podcast?CEOs und Führungskräfte, die ihr Unternehmen kundenzentrierter machen möchten.CX-Manager*innen und Marketer, die frische Ideen und Tools suchen.Unternehmer*innen, die Kundenbegeisterung als Wachstumsstrategie verstehen.Unser Ziel:Dich und dein Unternehmen auf das nächste Level zu bringen mit einer Customer Experience, die beeindruckt, begeistert und unvergesslich bleibt.Abonniere den CX TUNING HACKS Podcast und starte deine Transformation noch heute! Gemeinsam gestalten wir die Zukunft der Kundenbeziehung. more