Imagine that 68% of our clients leave because they feel we don't care. Then visualize having authentic heart-based retention strategies, proven to minimize client losses, while organically generating a substantial number of loyal clients through referrals. Catch a glimpse of how Janice opens a conversation by applying her fine-tuned curiosity. Notice how genuinely interested she is in building a relationship with her guests heart-based business owners and entrepreneurs. In mere minutes, guests generously share their most sweet and powerful retention systems that you can adopt today! As a seasoned relationship marketing specialist, Janice invites us to listen in weekly, as she reveals how to nurture and build relationships in real-time. The Relationships Rule podcast's aim, is to help you naturally ease your networking fears, so you can adopt strategies that amplify your client list, because the facts are, that today, success is built on a foundation of strong relationships. You can relax now, knowing you can activate your relationship marketing plan, by simply tuning in to Relationships Rule each week. more

New to the role of Account (or Client) Management? Want to learn specific tactics to help you be a better client manager? You've come to the right place. Account Management (a tactical guide to success) is the podcast for what happens after the sale. We offer sound advice for Account Management professionals who want to sharpen their skills and grow in the role. We focus on real-world advice and tactics for success. more

Are you leading important client relationships and also on the hook for growing them? The growth part can seem mysterious, but it doesn't have to be! Business development expert Mo Bunnell will take you inside the minds of some of the most interesting thought leaders in the world, applying their insights to growth skills. You'll learn proven processes to implement modern techniques. You'll learn how to measure their impact. And, everything will be based in authenticity, always having the client's best interest in mind. No shower required. more

Get comfy. It's time for 'SaaS Therapy,' with industry veterans Todd Kirk and Casey Trujillo the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections. more

Sick of clients asking for 'just one more thing'...again and again? Feel like you're constantly overdelivering, undercharging, and saying yes when you really want to scream no? Maybe you've Googled 'how to fire a client' or 'contracts for freelancers' more times than you'd like to admit. You started freelancing to do work you love but now you're stuck in a cycle of revisions, red flags, and resentment. Sound familiar? Welcome to the Managing Client Disputes for Creative Freelancers - the podcast that helps you set boundaries, protect your energy, and confidently handle the messy, awkward, and overwhelming parts of working with clients. Whether you're dealing with scope creep, ghosting, or clients who don't care about your values (or your value), this show is your permission slip to stop people-pleasing and start protecting your peace (and your paycheck). Hosted by Sheila Wilkinson - licensed attorney, social worker, and patron saint of troublemakers - this is where punk rock therapy meets badass business advice. Sheila combines legal clarity, emotional depth, and conflict resolution smarts to help you feel less alone and way more empowered in your creative career. Her mission is to help you attract the right people, projects, and pay you really want - without sacrificing your sanity. This podcast is for you if you're a freelance designer, developer, artist, or other creative professional who: ✅ Is overworked, underpaid, and starting to question if this is what freelancing is supposed to feel like ✅ Worries about saying no or raising your rates because you don't want to seem 'difficult' ✅ Keeps attracting clients who don't care about your values or your boundaries ✅ Wants to do meaningful work, earn enough to live comfortably, and still have the headspace to enjoy your life ✨ You'll get straight answers to questions like: What should I include in my freelance contract to protect myself? How do I set boundaries with clients without sounding rude? Can I actually fire a client… and how do I do it professionally? How do I stop people-pleasing and still get hired? What are the red flags to look for in a new client? Each episode helps you connect the dots - intellectually and emotionally - so you can take action with more clarity, confidence, and courage. You don't need to figure it out on your own (or scroll Reddit at 2am looking for legal advice). Sheila's got your back. Let's build you a more Joyful and Thriving™ life! ------------------------- 🥰 Find out more about what working with me looks like at sheilawilkinson.com and follow me over on Instagram @sheilamwilkinson 💌 Grab my FREE Plug and Play Email Templates for telling people what you need without burning bridges at sheilawilkinson.com/scripts 'Managing Client Disputes' is an Original CreativesEd® and What Would Sheila Say?® Podcast. All Rights Reserved, Worldwide. more

Customer relationships are changing. In a world where trust is earned (not assumed) and expectations evolve overnight, revenue leaders can't afford to rely on old playbooks. The Growth Signal is your front-row seat to the conversations shaping the future of customer relationships. Hosted by Alyssa Nolte, each episode features honest, unscripted conversations with leaders in sales, customer success, marketing, and growth. No slides. No buzzwords. Just smart people wrestling with how to build trust, drive impact, and stay one step ahead. Whether you're trying to scale post-sale strategy, drive proactive engagement, or rethink what customer success really means - this podcast will help you lead the way. -- Connect with Alyssa: https://www.linkedin.com/in/alyssanolte/ Follow the Podcast on LinkedIn: https://www.linkedin.com/company/the-growth-signal/ -- Tools I Use (May Contain Affiliate Links) Host on RSS.com Edit in Descript Record in Streamyard Cover Art on Canva Finds Guests on Podmatch more

You're incredible at what you do. Clients rave about your work. But behind the scenes? That's where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn't where it could be, and your systems don't fully support the experience you want your clients to have. Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience. Hosted by Client Experience System Strategist & HoneyBook Educator, Kenniqua Lewter , each episode blends strategy, mindset, and behind-the-scenes insight to help service providers: Built client experience systems that not only save you time but also increase referrals, retention, and revenue. Learn how to set up client management tools, workflows, and client delivery support systems that enhance every stage of the client journey, from onboarding to offboarding and everything in between. Discover how to use feedback loops, referral systems, and intentional touchpoints to strengthen relationships and boost client loyalty. Hear how other service providers are managing their client systems, content workflows, and day-to-day operations so you can get inspired by what's working in businesses just like yours. Listen in on real client transformations, clarity calls, and stories that highlight how simple shifts in systems can save hours each week and create a seamless client experience. Hear real stories of client transformations and behind-the-scenes looks at the exact systems Kenniqua is implementing, revamping, or ditching in her own business. From client journey mapping to client experience enhancers and everything in between that makes your client experience seamless, this podcast is your go-to for creating a business backend that frees up your time and keeps clients coming back for more. Whether you're stuck in chaos or ready to scale with intention, Systems Rehab will help you design a client experience that simplifies operations, drives revenue, and turns dream clients into lifelong clients. Grab your favorite drink, hit play, and let's rehab your systems together. 🌿Connect with Kenniqua Lewter Threads & Instagram @Kenniqua.Lewter Website: www.YourSystemsPro.com ♥️Don't forget to subscribe, rate, and review the Systems Rehab Podcast! more

Is your business's growth stalled? Employee churn eating into your profits? Struggling with customer retention?You need stronger connections.Every Tuesday and Thursday, connect with an expert who's sharing actionable advice for building stronger relationships with your customers, clients, and stakeholders. Hosted by Karl Pontau, a storytelling super-connector, content system strategist, and survivor of two childhood brain tumors, this podcast's mission is to fix the underlying cause of workplace and societal dysfunction: the lack of human connection. more

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services. more

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company's revenue, the stakes are high, but the resources and training available to you are often limited. This podcast is here to change that. Hosted by Alex Raymond, a leader in the field who has worked with thousands of Account Managers to improve their results, Account Management Secrets equips you with the knowledge and practical strategies you need to master the art and science of account management. Whether it's navigating complex client relationships, preparing for critical Quarterly Business Reviews, or unlocking growth opportunities with your existing customers, each episode provides actionable advice you can apply immediately. Account Management Secrets is brought to you by AMplify, the elite community dedicated to helping Account Managers boost their careers, build their skills, and expand their networks. Join us at https://amplifyam.com and start your journey towards account management excellence. more

What really goes into a Client Experience?This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you! more

Creative Context blends professional advice with a friendly, down-to-earth approach, making it a valuable resource for anyone navigating the complex relationship between clients and creative professionals. Through stories and practical tips, the podcast helps both sides understand each other's perspectives and work toward more successful outcomes. more