Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600 seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!  more

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame. more

Hosted by Yuriy Margolin of Moving Sales Professionals. A 100% US-based Call Center for the Moving Industry. Booking moves and providing customer service since 2018. Over 20 years of Moving Industry Experience, with all lead sources, all CRMs, and book residential/commercial, local, and long distance moves. We hire, train in-house, and have sales professionals ready to fill up your calendar as soon as today. More than just a Call Center, we work with new and experienced owners to provide industry know-how and strategies to improve your business. Covering Continental USA, Canada and the Uk. In this podcast you'll hear from industry professionals and learn their secrets, strategies, and systems for success. Each week, Yuriy will highlight inspirational stories from company owners and key players in the moving industry. In hopes to help new companies and seasoned veterans in the industry reach their goals and scale their moving business. more

There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.I'll be chatting to people who know their stuff and are doing great things.This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice. more

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry. more

Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly.In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the stability of your contact center. We understand that you simply can't afford for any aspect of your operation to falter, and that's why we're here to provide practical tips and solutions to keep your customer and employee experience always on point.Join us as we explore the strategies, tools, and technologies that will help you keep your customer and employee experience always on. more

Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch. more

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk. more

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss more

Tell Me Exactly is a Priority Dispatch Corp. podcast developed by our team of Protocol Experts. We cover Emergency Communications Center management, industry best practices, and tell you exactly what you need to know to be your best self in public safety. more

This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and understanding of Amazon's popular customer service application.We'd love to answer your Amazon Connect questions on the show so if you have something you'd like our experts to discuss email us at podcast@cloudinteract.io.ACP: The Amazon Connect Podcast is created and produced by CloudInteract and is not affiliated in any way with Amazon Connect. more

Press 2 for Representative dives into the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus (VP of Global Operations at TELE-NET) and Ian Blotter (General Manager, TELE-NET Las Vegas), the show shares stories from the front lines of CX and outsourcing. If you work in customer service or just love a good behind-the-scenes story about the brands you use every day, this podcast is for you. more

生成AIと人間の相乗効果が生み出す、次世代コンタクトセンターの姿とは？コンタ クトセンター生成AI活用の最先端を行くlab.から、ここでしか聞けない最新事例を15分間でお届け！多様な業界での導入事例や課題を第一線の専門家が解説します。未来のカスタマーサービスのヒントになる、マーケティング担当者必聴の革新的ポッドキャスト！ more

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode. more

Las reglas del juego en ventas y atención al cliente están cambiando. ¿Te unes a la conversación? En el Podcast de Ringover, conversamos con líderes comerciales y expertos en customer success de las empresas más innovadoras para descubrir las estrategias, experiencias y mejores prácticas que están redefiniendo el éxito en sus sectores. Exploramos cómo enfrentan los desafíos del mercado, las tácticas que los han llevado a la cima y las herramientas que potencian sus resultados.Hosted by Ausha. See ausha.co/privacy-policy for more information. more

Career, adulting, and everything in between—let's figure it out together, one step at a time🥂

Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting. more

We Speak Dispatch is a group of 911 professionals discussing topics from the headlines, topics that are fun and interesting, topics that you care about. Our engaging conversations are designed to inspire more conversations, so if you have a topic you'd like to see discussed let us know. Thank you to all 911 dispatchers. more

Voice over IP, Cloud-Telefonie, IP-Telefonanlagen, Callcenter und Kundenservice - ein weites Feld, in dem es zwar technische Stolperfallen, dafür aber viel mehr einfach nutzbare und kundenfreundliche Lösungen gibt. Ich zeige Dir gern, wie Du Deine tägliche Kommunikation effizient gestalten und für Freunde, Kunden und Interessenten bestens erreichbar bist. Viele weitere Infos findest Du auch auf www.siewerdenverbunden.de more

Let's Talk Dispatch with Ashley Valenzuela is a series dedicated to educating, empowering, and supporting the heroes behind the headset. Ashley is a 911 dispatcher in California and the creator of The Raspy Dispatcher LLC. Listen as she partners with industry leaders to add tools to every first responder's toolbelt. No topic is off-limits. Remember to subscribe, rate, and tell a friend, and find us on social media by searching The Raspy Dispatcher. more

ASL BPO is an outsourcing solutions provider that provides business solutions worldwide. In our podcast, we talk about business, entrepreneurs, startups, digital marketing, how to grow your business and increase sales, and much more! Hosted on Acast. See acast.com/privacy for more information. more

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time. more

With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question 'Your Call is Very Important to Us' seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to drop us an email at info@yourcallis.com. Thanks for joining us and be sure to spread the word! more

Welcome to ServiceBytes, brought to you by serviceMob—the insights platform redefining customer service. Ever felt trapped in an endless loop of 'Can I speak to your manager?' or frustrated by support teams that never solve the root issue? You're not alone. Each episode, we expose the biggest service opportunities, and reveal why the customer service experience is so valuable to organizations and explore tip of the spear technologies, research, and points of view that are transforming the industry of service and support. more

Den här podden är för dig som jobbar inom kundservice eller som på daglig basis tar emot kundsamtal! Här kommer jag tillsammans med gäster dyka ner i smarta sätt att bemöta kunder och skapa riktigt bra samtal - för vår egen skull.Vi kommer att utgå från Fröken Kundservice egen bemötandeguide som en röd tråd genom hela processen. more